Ticket Support System (Helpdesk)

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Posted By freeproject on October 8, 2015

Introduction to Ticket Support System (Helpdesk) Projects

Are you a computer science student looking for an exciting project? Consider working on a Ticket Support System (Helpdesk). This system is essential for managing customer queries and support tickets efficiently. You can find various resources to help you, including Ticket Support System (Helpdesk) Source Code Download. This project is perfect for your final year, and you can even find Final Year Projects on Ticket Support System (Helpdesk) to guide you. By working on this project, you will gain valuable experience and skills that are highly sought after in the tech industry.

Why Choose Ticket Support System (Helpdesk) Projects?

There are many reasons to choose a Ticket Support System (Helpdesk) for your project. First, it is a practical application that many companies use, making it a valuable addition to your portfolio. You can find Live projects on Ticket Support System (Helpdesk) to see how these systems work in real-world scenarios. Additionally, you can Download Computer Science Students Project on Ticket Support System (Helpdesk) to get a head start. Whether you are working on a Ticket Support System (Helpdesk) B.Tech Projects or a mini project, this system will provide you with a comprehensive understanding of customer support management.

How to Develop a Ticket Support System (Helpdesk)

Developing a Ticket Support System (Helpdesk) can be a rewarding experience. Start by researching and understanding the basic requirements of such a system. You can find many resources online, including How to develop Ticket Support System (Helpdesk) guides. For hands-on experience, consider Mini project download on Ticket Support System (Helpdesk) or even a Major project download on Ticket Support System (Helpdesk). These downloads will provide you with the necessary source code and documentation to get started. By the end of your project, you will have a fully functional helpdesk system that you can showcase to potential employers. In conclusion, working on a Ticket Support System (Helpdesk) project is an excellent choice for computer science students. It offers practical experience, valuable skills, and a great addition to your portfolio. Whether you are looking for Final Year Projects on Ticket Support System (Helpdesk) or just starting with a mini project, there are plenty of resources available to help you succeed. So, don't wait any longer—start your journey today by exploring Ticket Support System (Helpdesk) Source Code Download and other available resources. Java, JSP, and MySQL Project on Ticket Support System (Help Desk System)

Java, JSP, and MySQL Project on Ticket Support System (Help Desk System)

We have developed this project to enhance the features of the Ticket Support or Help Desk System. In large companies, every request is managed through a ticket system, followed by a process flow. Our collection includes the best online java projects with source code and database. This system supports ticketing, allowing clients/users to create tickets and track the process flow. They can also communicate regarding ticket issues. Developed on Java, JSP, and MySQL, this project runs on the Tomcat Server and can be easily configured with NetBeans and Eclipse IDE. Students can select easy Java project topics from the given list and download java projects with source code.

Below, you will find the screens and demo of the project for more details.

Modules and Description of Ticket Support System (Help Desk System) Project:

Client Module:

This module provides all functionalities related to clients, tracking all client information. We have implemented all CRUD (Create, Read, Update, Delete) operations for clients. This role-based module allows the admin to perform all operations, while clients can only view their data, ensuring access level restrictions. Students can download java projects for learning based on their requirements.

Features of Client Module:

  • Admin can add new client records
  • Admin can see the list of client details
  • Only admin can edit and update client records
  • Admin can delete client records
  • All client forms are validated on the client side using JavaScript

Ticket Module:

This module manages tickets, the core of the Ticket Support System developed on Java, JSP, and MySQL. Students can easily access java projects with source code and database. Admins manage all tickets, while clients can view them.

Features of Ticket Module:

  • Admin can manage tickets
  • Admin can edit/delete tickets
  • Admin can see the list of all tickets
  • Clients can view tickets

Ticket Type Module:

This module manages ticket types. Admins handle all ticket types, and clients can view them. Admins can filter ticket types according to clients. These java projects with source code are useful for college submissions.

Features of Ticket Type Module:

  • Admin can manage ticket types
  • Admin can edit/delete ticket types
  • Admin can see the list of all ticket types
  • Clients can view ticket types

FAQs Module:

This module manages client FAQs. Admins handle all FAQ records. Students can access easy java projects with source code and database.

Features of FAQs Module:

  • Admin can manage FAQs
  • Admin can edit/delete FAQs
  • Admin can see the list of all FAQs
  • Clients can view their FAQs

Users of Ticket Support System (Help Desk System)

There are two types of users in the project (Ticket Support System - Help Desk System):

  • Client: With Limited Access
  • Admin: With Full Access

Functionality Performed by Client User:

These are the functionalities performed by Client users:

  • Client Registration
  • Client Login
  • Change Password for Client
  • Edit Profile for Client
  • Adding Tickets
  • Listing of all tickets created by the client
  • Check the status of tickets
  • View Ticket Replies
  • View all FAQs
  • Logout Functionality

Functionality Performed by Admin User:

  • Admin Login
  • Change Password for Admin
  • Edit Profile for Admin
  • Manage Clients
    • Add New Clients
    • Edit Existing Clients
    • View Client Profiles
    • List all Clients
    • Assign Roles to Clients for Login
    • Create Login Credentials for Clients
  • Manage Tickets
    • Add Tickets
    • View Ticket Details
    • List all Tickets
    • Filter Tickets by Type
    • Change Ticket Status
    • Delete Tickets
    • Reply to Tickets
    • Search Tickets
  • Manage Ticket Types
    • Add Ticket Types
    • Edit Ticket Types
    • List Ticket Types
  • Manage FAQs
    • Add FAQs
    • Edit FAQs
    • List FAQs
  • Reports in the Project
    • Report of all Clients
    • Report of all Tickets
    • Report of all FAQs

Static Pages and Other Sections:

These static pages are available in the project:

  • Home Page with a good UI
  • Home Page with an animated image slider
  • About Us page describing the project
  • Contact Us page

Technology Used in the Project (Online Shoes Shopping)

We have developed this project using the following technologies:

  • HTML: Page layout designed in HTML
  • CSS: Used for all designing aspects
  • JavaScript: Used for validation tasks and animations
  • JSP: Front-end logic written in JSP
  • Java: Business logic written in Java
  • MySQL: MySQL database used for the project
  • Tomcat: Project runs on the Tomcat server

Supported Operating Systems

This project can be configured on the following operating systems:

  • Windows: Easily configured on Windows OS. Requires Tomcat 7, JDK 7, MySQL 5.
  • Linux: Compatible with all versions of Linux OS.
  • Mac: Easily configured on Mac OS.
Related Tags: 
Help Desk Ticketing System Project
Java Projects
JSP Projects

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Project Title
Ticket Support System (Helpdesk)
Image
Java, JSP and MySQL Project on Ticket Support System (Helpdesk)
Description

We have developed this project for enhacing the features of Ticket Support or Help Desk System. Normally in a big companies each and every request is made my a ticket system and after that there is a process flow for it. We have developed a system which supports the ticketing system, where client/user can create the ticket and check the flow of the process. They can also communicate on the ticket issue. This project has been developed on Java, JSP and MySQL platform which runs over the Tomcat Server. You can also easily configure it with NetBeans and Eclipse IDE.

Operating System
Windows
Project Title
Ticket Support System (Helpdesk)
Database
MySQL Projects
Project Title
Java, JSP and MySQL Project on Ticket Support System (Helpdesk)
Project Type
Major Project on Ticket Support System (Helpdesk)
Price
₹ 5000 INR
Discount
20%
Offer Price
₹ 4000 INR / $ 70 USD
Documentation
Documentation charges will be extra for any project
Helpline Number
  
+91-8376986802
Note
These softwares are not suitable for any of the business requriements.
For Mac Users
We are not supporting Mac System now. If you have Mac Os then connect with us before making payment

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