Synopsis of Help Desk Ticketing System

Objective of Help Desk Ticketing System

The main objective of the Help Desk Ticketing System is to manage the details of Desk,Customer,Network,Issues,Ticket. It manages all the information about Desk, Email, Ticket, Desk. The project is totally built at administrative end and thus only the administrator is guaranteed the access. The purpose of the project is to build an application program to reduce the manual work for managing the Desk, Customer, Email, Network. It tracks all the details about the Network,Issues,Ticket.

Features of Help Desk Ticketing System are as follows:

• Provides the searching facilities based on various factors. Such as Desk, Network, Issues, Ticket
• The transactions are executed in off-line mode, hence on-line data for Desk, Customer capture and modification is not possible.
• It tracks all the information of Customer, Email, Issues ect
• Manage the information of Customer
• Shows the information and description of the Desk, Network
• All the fields such as Desk, Network, Ticket are validated and does not take invalid values
• It generates the report on Desk,Customer,Email
• Provide filter reports on Network,Issues,Ticket
• You can easily export PDF for the Desk,Email,Issues
• Application also provides excel export for Customer,Network,Ticket
• You can also export the report into csv format for Desk,Customer,Ticket
• To increase efficiency of managing the Desk, Customer
• It deals with monitoring the information and transactions of Issues.
• Manage the information of Desk
• Editing, adding and updating of Records is improved which results in proper resource management of Desk data.
• Manage the information of Issues
• Integration of all records of Ticket.