Helpdesk Ticketing System Class Diagram

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August 2 2017

Posted By: freeproject
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Posted By freeproject on August 2, 2017

Helpdesk Ticketing System Class Diagram describes the structure of a Helpdesk Ticketing System classes, their attributes, operations (or methods), and the relationships among objects. The main classes of the Helpdesk Ticketing System are Ticket, Support, Helpdesk, Client, Issue, Track.

Classes of Helpdesk Ticketing System Class Diagram:

Ticket Class : Manage all the operations of Ticket
Support Class : Manage all the operations of Support
Helpdesk Class : Manage all the operations of Helpdesk
Client Class : Manage all the operations of Client
Issue Class : Manage all the operations of Issue
Track Class : Manage all the operations of Track

Classes and their attributes of Helpdesk Ticketing System Class Diagram:

Ticket Attributes : ticket_id, ticket_customer_id, ticket_type, ticket_date, ticket_description
Support Attributes : support_id, support_name, support_mobile, support_email, support_username, support_password, support_address
Helpdesk Attributes : helpdesk_id, helpdesk_ticket_id, helpdesk_name, helpdesk_number, helpdesk_type, helpdesk_description
Client Attributes : client_id, client_name, client_mobile, client_email, client_username, client_password, client_address
Issue Attributes : issue_id, issue_developer_id, issue_tester_id, issue_title, issue_type, issue_description
Track Attributes : track_id, track_issue_id, track_date, track_place, track_type, track_description

Classes and their methods of Helpdesk Ticketing System Class Diagram:

Ticket Methods : addTicket(), editTicket(), deleteTicket(), updateTicket(), saveTicket(), searchTicket()
Support Methods : addSupport(), editSupport(), deleteSupport(), updateSupport(), saveSupport(), searchSupport()
Helpdesk Methods : addHelpdesk(), editHelpdesk(), deleteHelpdesk(), updateHelpdesk(), saveHelpdesk(), searchHelpdesk()
Client Methods : addClient(), editClient(), deleteClient(), updateClient(), saveClient(), searchClient()
Issue Methods : addIssue(), editIssue(), deleteIssue(), updateIssue(), saveIssue(), searchIssue()
Track Methods : addTrack(), editTrack(), deleteTrack(), updateTrack(), saveTrack(), searchTrack()

Class Diagram of Helpdesk Ticketing System :

Class Diagram Image:

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