Helpdesk Management System Use Case Diagram

This Use Case Diagram is a graphic depiction of the interactions among the elements of Helpdesk Management System. It represents the methodology used in system analysis to identify, clarify, and organize system requirements of Helpdesk Management System. The main actors of Helpdesk Management System in this Use Case Diagram are: Super Admin, System User, Client, Users, who perform the different type of use cases such as Manage Help Desk, Manage Ticket, Manage issues, Manage Track, Manage Network, Manage FAQ, Manage Problem, Manage Users and Full Helpdesk Management System Operations. Major elements of the UML use case diagram of Helpdesk Management System are shown on the picture below.

The relationships between and among the actors and the use cases of Helpdesk Management System:

• Super Admin Entity : Use cases of Super Admin are Manage Help Desk, Manage Ticket, Manage issues, Manage Track, Manage Network, Manage FAQ, Manage Problem, Manage Users and Full Helpdesk Management System Operations
• System User Entity : Use cases of System User are Manage Help Desk, Manage Ticket, Manage issues, Manage Track, Manage Network, Manage FAQ, Manage Problem
• Client Entity : Use cases of Client are View Tickets, Add Comments on Tickets, Change Status, Resolve Tickets
• Users Entity : Use cases of Users are Create Tickets, View Status, Check Status, Add Comments

Use Case Diagram of Helpdesk Management System :