Helpdesk Ticketing System

Python, Django and MySQL Project on Helpdesk Ticketing System

This Project Helpdesk Ticketing System has been developed on Python, Django and MySQL.Our website Freeprojectz.com provides many types of easy python projects to be developed as the final year college project for students. Students can download best python code projects based on their requirements. The main purpose for developing this Helpdesk Ticketing System Project in Python is to manage all the details about Ticket, Ticket Type, status, customer etc. Admin can add new Ticket, Ticket type, also managed the customer details. This Python major project is very helpful for maintaing the activity about Ticket. In this project customer can see the details of Ticket, Ticket category and his enquiry etc. Only Admin can edit or delete the details of the Ticket. Student can download free python mysql academic college projects with source code database and documentation.

I have attached the Screens and demo of the project below the description. Look into for more details.

Modules and Description of Helpdesk Ticketing System Project:

Customer Module :

The main purpose of this module is provide all the functionality realted to customers. Here student can download online python projects, the project including final year academic application. It tracks all the information and details of the customer. We have developed all type of CRUD (Create, Read, Update and Delete) operations of the customers. This is a role based module where admin can perform each and every operations on data but the customer will be able to view only his/her data, so access level restrictions has also been implemented on the project.

Features of Customer Module:

• Admin can add new customers records
• Admin can see the list of customers details
• Only admin can edit and update the record of the customers
• Admin will be able to delete the records of the customers
• All customers forms are validated on client side using JavaScript
• Customer will be able to see his details
• Customer will be able to update his details

Ticket Module :

The main purpose for developing this module is to manage the Ticket data wise. So all Ticket will be managed by admin and customer will be able able to see Ticket. Admin can see the list of all the Ticket and filter it according to the customers.

Features of Ticket Module:

• Admin can manage the Ticket
• Admin can edit/delete the Ticket
• Admin can see the list of all Ticket
• Customer can see Ticket

Ticket Type Module :

The main purpose for developing this module is to manage the Ticket type. So all Ticket company will be managed by admin and customer will be able to see the Ticket type.

Features of Ticket Type Module:

• Admin can manage the Ticket type
• Admin can edit/delete the Ticket type
• Admin can see the list of all Ticket type
• Customer can see Ticket type

Status Module :

The main purpose for developing this module is to manage the customer Statuss. Status is the main module in this project Helpdesk Ticketing System which has been developed on Python, Django and MySQL So all Statuss will be managed by admin and customer will be able to see his Status and their payment receipt.

Features of Status Module:

• Admin can manage the Status
• Admin can edit/delete the Status
• Admin can see the list of all Status
• Customer can see his Status

Status Update Module :

The main purpose of this module is provide all the functionality related to Status status update. It tracks all the information and details of the Status status update. We have developed all type of CRUD (Create, Read, Update and Delete) operations of the . Customer can check.

Features of Status Status Update Module:

• Admin can add new Status status update
• Admin can see the list of Status status update details
• Only admin can edit and update the record of the Status status update
• Admin will be able to delete the records of the Status status update
• All Status status update forms are validated on client side using JavaScript

Functionality performed by Admin user:

These are the functionality performed by the admin users.

• Login For Admin
• Forgot password for Admin
• Edit Profile For Admin
• Change Password For Admin
• Logout Functionality
• Dashboard for Admin User
• Manage Customer
  • Adding New Customer
  • Edit the Exiting Customer
  • View details of the Customer
  • Listing of all Customer
• Manage Ticket
  • Adding New Ticket
  • Edit the Exiting Ticket
  • View details of the Ticket
  • Listing of all Ticket
• Manage Ticket Type
  • Adding New Ticket Type
  • Edit the Exiting Ticket Type
  • View details of the Ticket Type
  • Listing of all Ticket Type
• Manage Status
  • Adding New Status
  • Edit the Exiting Status
  • View details of the Status
  • Listing of all Status
• Manage Status Update
  • Adding New Status Update
  • Edit the Exiting Status Update
  • View details of the Status Update
  • Listing of all Status Update
• Reports of the project Helpdesk Ticketing System
  • Report of all Customers
  • Report of all Ticket
  • Report of all Ticket Types
  • Report of all Status
  • Report of all Status Update

Static Pages and other sections :

These static pages will be available in project Helpdesk Ticketing System

• Home Page with good UI
• Home Page will contain an animated slider for images banner
• About us page will be available which will describe about the project
• Contact us page will be available in the project

Technology Used in the project Helpdesk Ticketing System

We have developed this project using the below technology

• HTML : Page layout has been designed in HTML
• CSS : CSS has been used for all the desigining part
• JavaScript : All the validation task and animations has been developed by JavaScript
• Python : All the business logic has been implemented in Python
• MySQL : MySQL database has been used as database for the project
• Django : Project has been developed over the Django Framework

Supported Operating System

We can configure this project on following operating system.

• Windows : This project can easily be configured on windows operating system. For running this project on Windows system, you will have to install Python 2.7, PIP, Django.
• Linux : We can run this project also on all versions of Linux operating system
• Mac : We can also easily configured this project on Mac operating system.