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Java Spring Boot Angular and MySQL Project on Helpdesk Ticketing System
With the use of Angular, Java Spring Boot, and MySQL, this project, called Helpdesk Ticketing System, was created.For final-year college projects, students may find several categories of Java Spring Boot projects on our website Freeprojectz.com, which they can use for educational purposes. Databases, source code, and documentation are all provided for Angular applications. A management-based application that facilitates the ticketing system, where users may create tickets and investigate issues, is called the Helpdesk Ticketing System main project. To handle all the information regarding tickets, issues, categories, and other details, the Helpdesk Ticketing System Project in Angular and Spring Boot was developed. One user is the admin, while the other is a user in the project. This project allows users to create and raise support tickets, as well as see their tickets and other information. New tickets, categories, FAQs, and users can all be added by the admin.
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Modules and Description of Helpdesk Ticketing System Project:
User Module :
The main purpose of this module is provide all the functionality realted to users. It tracks all the information and details of the users. We have developed all Category of CRUD (Create, Read, Update and Delete) operations of the Users. This is a role based module where admin can perform each and every operations on data. We also provide customized Angular and Java Spring Boot Projects for beginners.
Features of user Module:
- Admin can add new users records
- Admin can see the list of users details
- Only admin can edit and update the record of the users
- Admin will be able to delete the records of the users
- user will be able to see his details
- user will be able to update his details
Tickets Module :
The main purpose for developing this module is to manage the Ticket. This Ticket module is the main module in this project Helpdesk Support System which has been developed on Java, Angular, Spring boot and MySQL. Students get Angular and Spring Boot with source code and database. So all Ticket will be managed by admin and User will be able to see the Ticket.
Features of Tickets Module:
- Admin can manage the Tickets
- Admin can edit/delete the Tickets
- Admin can see the list of all Tickets
- user can see Tickets details
Category Module :
The main purpose for developing this module is to manage the Category. So all categroy will be managed by admin.
Features of Category Module:
- Admin can manage the Category
- Admin can edit/delete the Category
- Admin can see the list of all Category
- user can see Category
FAQS Module :
The main purpose for developing this module is to manage the User FAQS. Admin will manage all FAQS record. Students get Java Spring Boot projects with source code and database.
Features of FAQS Module:
- Admin can manage the FAQS
- Admin can edit/delete the FAQS
- Admin can see the list of all FAQS
- User can see FAQS
Functionality performed by User:
- User Registration : User can register on website using the registration form.
- User Login : This is the login form, from where user can login into the system
- User Feedback : This is user feedback form where user can give feedback of the Tickets.
- User Tickets: This is the user ticket form where user will be able to add new support Tickets.
- Change Password : This is the change password module from where user change his account password.
- Listing of all tickets created by him
- Check the status of the tickets
- View Tickets Reply
- See all the FAQs
- Logout Functionality
Functionality performed by Admin user:
- Manage User
- Adding New User
- Edit the Exiting User
- View Profile of the User
- Listing of all User
- Assign roles to User for login
- Create Login Credentials for User
- Manage Tickets
- Add Tickets
- Change the status of the Ticket
- Delete the Tickets
- Reply on the tickets
- Searching of Tickets
- Manage Category
- Add Category
- Edit Category
- Listing of Category
- Manage FAQs
- Add FAQs
- Edit FAQs
- Listing of FAQs
- Reports in the Project
- Report of all Users
- Report of all Tickets
- Report of all FAQs
Technology Used in the project Helpdesk Ticketing System
We have developed this project using the below technology
- HTML : Page layout has been designed in HTML
- CSS : CSS has been used for all the designing part
- JavaScript : All the validation task and animations has been developed by JavaScript
- Java Spring Boot : All the business and backend API logic has been implemented in Java Spring Boot
- MySQL : MySQL database has been used as database for the project
- Angular : All the frontend logic has been implemented over the Angular and we used angular CLI for it
- Visual Studio Code : For Angular IDE, we have used Visual Studio Code
- STS : We have used STS (Spring Tool Suite) for developing all spring boot API's
- Tomcat : Project will be run over the Tomcat server
Supported Operating System
We can configure this project on following operating system.
- Windows : This project can easily be configured on windows operating system. For running this project on Windows system, you will have to install WAMP or XAMP on your system.
- Linux : We can run this project also on all versions of Linux operating system
- Mac : We can also easily configured this project on Mac operating system.